Contact Us / Product Support
Product Warranty Information & Claims
If your Ken Hom Wok product is defective to the extent that you believe it is covered by our warranty outlined in the "guarantees" section below, please go to our warranty claim page and fill out the form to contact our warranty department.
Ken Hom Woks Product Guarantees:
Ken Hom Classic & Excellence Woks
2 year guarantee on all Ken Hom Woks.
KenHomWoks.com Customer Service and Phone Orders
Volume Discount Pricing and Bulk Ordering
If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.
We make it as easy as possible to ensure you get the lowest prices available:
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Website Issues and General Feedback
We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@kenhomwoks.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!