Frequently Asked Questions

Use and Care instructions

• For first time use simply wash the wok with a mild detergent and rinse with water. Wipe dry with a paper towel or cloth.
• The wok may be used on all hob types including induction.
• If used on a glass-topped hob do not slide the wok over the glass surface as this can lead to scratching damage.
• To prevent overbalancing always place the wok centrally over the trivet.
• Do not leave the item unattended whilst cooking.
• Provided the oil in the wok is smoking and the food sizzles, there is no need to turn the heat up any higher. (Olive oil is not recommended, as this will burn quicker than vegetable based oils.) Move the food continuously to ensure it all comes in contact with the base of the wok.
• If the food becomes dry and sticks together whilst being cooked, do not add more oil. One or two tablespoons of water will achieve the same results and prevent the food from becoming oily.
• To achieve maximum efficiency match up the correct size heating plate/ring to the size of the base.
• Should the items become severely overheated turn off the cooker and leave to cool before removing from the hob. 
• Take care not to place the handle over direct heat or a naked flame.
• If the handle of the wok becomes loose, please retighten before use.
• This Wok is metal tool suitable, however, to prolong the life of the coating, it is recommended that excessive use of sharp implements is avoided. For best results, use wooden or plastic utensils.

Cleaning Instructions

• Clean the wok with hot water and a mild detergent. The wok can be left to soak in the event of any burnt food. Do not use metal scouring pads, as they will damage the non-stick coating.
• The wok may be used in a dishwasher, however it is advisable to take the wok out of the dishwasher once the dishwasher cycle is complete and dry it thoroughly using a soft cloth.
• A wok left to dry naturally, or that is left for a period of time in damp conditions may stain or discolor, therefore always dry thoroughly before storage.
• Any wooden/bamboo accessories must not be placed in a dishwasher.

For woks with a glass lid please read the following:

• If the handle on the wok lid becomes loose, please retighten before use.
• Clean the wok lid with hot water and a mild detergent. The lid can be left to soak in the event of any burnt-on food.
• Do not use any abrasive on the glass lid and ensure that it does not become scratched as this can lead to breakage.
• The glass lid may be placed in a dishwasher, however it is advisable to take it out of the dishwasher once the dishwasher cycle is complete and dry it thoroughly using a soft cloth.
• A glass lid left to dry naturally, or that is left for a period of time in damp conditions may stain or discolor, therefore always dry thoroughly before storage.

How should I season my wok?